Refund policy

Returns and exchanges

Every Plate Apparel item is printed to order just for you, so we do not take back items for a change of mind. We do make sure it fits and arrives right.

Free size exchange

If your tee or sweatshirt (other than a custom design) does not fit, email us at support@plateapparel.com within 30 days of delivery with your order number and the size you need. We will print and ship the new size for free. You do not need to send anything back: keep the first one, pass it on or donate it. One free exchange per item; the design and color stay the same. Please check the size chart on each product before ordering.

Custom designs (Your Hometown tee)

Custom designs are made from the text and plates you approve, so they can't be returned, exchanged for another size or cancelled for a change of mind. Please check the spelling and the size chart before you order. If a custom item arrives damaged, misprinted (not what you approved) or defective, the damaged and defective items policy below still applies.

Damaged, defective or misprinted items

If your order arrives damaged, misprinted or wrong, email us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or a full refund, your choice. You do not need to send the item back.

Lost packages

If tracking stops moving for more than 10 business days, or your package is marked delivered but never arrived, email us and we will help track it down and reship it if it is lost.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Cancellations

Because items go into production quickly, we can only cancel or change an order within 12 hours of purchase. Email us as soon as possible and we will do our best.